The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

03/09/2024

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet France Télévisions Legal Entity France Télévisions Date of first publication 21/01/2022 Date of Latest Change 12/08/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

Rédaction nationale :
https://twitter.com/infofrance2
https://www.facebook.com/infofrance2/
https://www.twitch.com

Sur le réseau régional :
https://www.facebook.com/f3Alpes/
https://www.facebook.com/F3Alsace/
https://www.facebook.com/France3Aquitaine/
https://www.facebook.com/france3auvergne/
https://www.facebook.com/france3bretagne/
https://www.facebook.com/france3bourgogne/
https://www.facebook.com/france3centre/
https://www.facebook.com/france3champagneardenne/
https://www.facebook.com/france3corseviastella/
https://www.facebook.com/france3cotedazur/
https://www.facebook.com/france3franchecomte/ https://www.facebook.com/france3limousin/
https://www.facebook.com/France3Lorraine/
https://www.facebook.com/france3nordpasdecalais/
https://www.facebook.com/france3normandie/
https://www.facebook.com/France3Occitanie/
https://www.facebook.com/france3paris/
https://www.facebook.com/france3pdl/
https://www.facebook.com/france3picardie/
https://www.facebook.com/France3PoitouCharentes/
https://www.facebook.com/france3provencealpes/
https://www.facebook.com/france3rhonealpes/
https://www.facebook.com/france3regions/

https://www.instagram.com/france3alpes/
https://www.instagram.com/france3alsace/
https://www.instagram.com/france3aquitaine/
https://www.instagram.com/france3auvergne/
https://www.instagram.com/france3bourgogne/
https://www.instagram.com/france3bretagne/
https://www.instagram.com/france3centrevaldeloire/
https://www.instagram.com/france3champagneardenne/
https://www.instagram.com/france3corse.viastella/
https://www.instagram.com/france3cotedazur/
https://www.instagram.com/france3franchecomte/
https://www.instagram.com/france3paris/
https://www.instagram.com/france3limousin/
https://www.instagram.com/f3lorraine/
https://www.instagram.com/france3nordpasdecalais/
https://www.instagram.com/france3normandie/
https://www.instagram.com/france3occitanie/
https://www.instagram.com/france3pdl/
https://www.instagram.com/france3picardie/
https://www.instagram.com/france3poitoucharentes/
https://www.instagram.com/france3provencealpes/
https://www.instagram.com/france3rhonealpes/
https://www.instagram.com/france3toutesregions/

Facebook: @franceinfo

Instagram: @franceinfo

TikTok: @franceinfo
TikTok: @franceinfovideo

Facebook: @La1ere.fr
Facebook: @Guadeloupela1e
Facebook: @Martiniquela1e
Facebook: @SPMla1ere
Facebook: @Guyla1ere
Facebook: @polynesiela1ere
Facebook: @wfla1ere
Facebook: @ncla1ere
Facebook: @mayottela1ere
Facebook: @reunionla1ere

Twitter: @La1ere.fr
Twitter: @Guadeloupela1e
Twitter: @Martiniquela1e
Twitter: @SPMla1ere
Twitter: @Guyla1ere
Twitter: @polynesiela1ere
Twitter: @wfla1ere
Twitter: @ncla1ere
Twitter: @mayottela1ere
Twitter: @reunionla1ere

Twitter: @metamedia
Facebook: @metamedia
LinkedIn: @metamedia

Youtube: @Cquoilinfo_franceinfo
Snpachat: C quoi l'info ?

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Soit directement par mail, soit via le service des relations avec les téléspectateurs, soit dans le "Live" de franceinfo.fr, soit via #VousAvezLaParole (Twitter, facebook), soit lors d'opérations thématiques (par exemple #AlertePollution), soit via le médiateur (voir par ailleurs)

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Service des relations avec les téléspectateurs et internautes :
https://www.francetelevisions.fr/et-vous/aide-et-contact/nous-contacter

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