The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

17/07/2023

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet SWI swissinfo.ch Legal Entity Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision) Date of first publication 05/07/2021 Date of Latest Change 21/09/2021

14. Internal Accountability

14.1. Dealing with Inaccuracies

There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?

Yes

Do you publish that process?

Yes

What is the URL where it can be seen? Or, where is it seen next to each bit of Content?

The correction is mentioned in the article, written at the bottom, as in this example: https://www.swissinfo.ch/eng/swiss-snooker-star-challenges-british-domination/46093522

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?

Yes

Do you have a clear process for assessing and dealing with the claims?

Yes

Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?

Yes

14.2. Publishing Corrections

In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.

Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?

Yes

14.3. Contact and Process for Complaints

A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.

Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?

Yes

Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)

Yes

Is that information clearly available?

Yes

What is the URL of where this information is available? If it is not on a single page, describe where people can find it.

Ombudswoman’s Office
The information is contained on the About Us page here:
https://www.swissinfo.ch/eng/about-us/45607290

14.4. Internal Process for Complaints

The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.

Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?

Yes

Are they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?

Yes

Is your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?

Yes

14.5. Independence of Ombudsperson

Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.

Does the Media Outlet have an Ombudsperson?

Yes

Is the Ombudsperson appointed by the Media Outlet?

Is there a transparent process for their appointment and is their independence protected?

Yes

14.6. Powers of Ombudsperson

Where a Media Outlet's internal accountability mechanism takes the form of an internal or external ombudsperson or equivalent, it should take steps to ensure that this person has powers to remedy any breaches of its Editorial Guidelines, provide redress to affected parties, deter future guidelines' breaches and provide an opportunity for its decisions to be appealed or reviewed.

Does that person have full power to remedy any breaches of the organisation's Editorial Guidelines?

Does that person have full power to provide redress to affected parties?

Does that person have full power to deter future breaches?

Does that person have full power to provide opportunity for any decisions to be reviewed or appealed?

Yes

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