JTI

The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Deloitte

Certified by

Deloitte

Date of certification

17/07/2023

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet SWI swissinfo.ch Legal Entity Schweizerische Radio- und Fernsehgesellschaft (Société suisse de radiodiffusion et télévision) Date of first publication 05/07/2021 Date of Latest Change 21/09/2021

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

https://www.facebook.com/swissinfo
https://twitter.com/swissinfo_en (suffix is different for each language i.e. fr for french, de for german etc)
Instagram: swissinfo.ch_en (suffixes differ for each language as with Twitter)
https://www.linkedin.com/company/swissinfo-ch/about/

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Editorial assistants respond to mails sent to 'language'@swissinfo.ch
Engagement editors moderate and respond when necessary to comments / questions on social media channels.
Journalists themselves respond to comments from the public in a special 'Debates' section on the website, created to have a dialogue with readers.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

SWI swissinfo.ch
Giacomettistrasse 1
Postfach
3000 Bern 16
Tel +41 58 134 31 11
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