The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Alliance for Audited Media – Northern America

Date of certification

13/09/2024

Contact details

1600 McConnor Parkway
60173 Schaumburg
United States of America

Media Outlet Radio-Canada Legal Entity CBC/Radio-Canada Date of first publication 04/10/2021 Date of Latest Change 13/09/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

https://X.com/RadioCanadaInfo
https://ici.radio-canada.ca/info (via les commentaires)
https://www.linkedin.com/company/radio-canada/

Liste des Médias sociaux de Radio-Canada

Radio-Canada Science
https://www.facebook.com/radiocanada.science
Radio-Canada Environnement
https://www.facebook.com/radiocanada.environnement

Radio-Canada Sports
https://www.facebook.com/radiocanada.sports
Regard sur l’Arctique
https://www.facebook.com/eyeonthearctic
Archives
https://www.facebook.com/ArchivesRadioCanada
MAJ
https://www.facebook.com/majmonactu
Découverte
https://www.facebook.com/DecouverteRC
La semaine verte
https://www.facebook.com/semaineverte
L’épicerie
https://www.facebook.com/lepicerie

X

Radio-Canada info
https://x.com/RadioCanadaInfo
et différents comptes liés aux stations régionales, émissions et journalistes

Radio-Canada environnement
https://www.instagram.com/radiocanadaenvironnement/
Radio-Canada science
https://www.instagram.com/radiocanadascience/
Rad
Maj
https://www.instagram.com/majmonactu/
Radio-Canada sport
https://www.instagram.com/rcsports/
Radio-Canada Arts
https://www.instagram.com/rc_arts/
Archives
https://www.instagram.com/archivesrc/
La semaine verte
https://www.instagram.com/lasemaineverte/
L’Épicerie
https://www.instagram.com/lepicerierc/
You Tube
Radio-Canada Info
https://www.youtube.com/channel/UClxaaAzHu1B5EoTtBYea7ig
Radio-Canada Sports
https://www.youtube.com/user/IciRadioCanadaSports
Rad
https://www.youtube.com/channel/UCVBA7-PfzHIkfPfZ3UiqWdg
MAJ
https://www.youtube.com/channel/UC3eE8_qEHYMdym1hz6E6Xlg
Tou.tv
https://www.youtube.com/user/toutv
Archives RC
https://www.youtube.com/user/archivesRC

TikTok
https://www.tiktok.com/@radio.canada.info
https://www.tiktok.com/@radio.canada.archives
https://www.tiktok.com/@majmonactu
https://www.tiktok.com/@radio.canada.enviro
https://www.tiktok.com/@radio.canada.quebec
https://www.tiktok.com/@radio.canada.sports
https://www.tiktok.com/@radio.canada.mauriciecdq
https://www.tiktok.com/@radio.canada.bsl
https://www.tiktok.com/@radio.canada.ottgat

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Dans les médias sociaux, par courriel, par la poste et, s’il y a lieu, par téléphone.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Communications institutionnelles: https://cbc.radio-canada.ca/fr/nous-joindre

https://assistance.radio-canada.ca/hc/fr

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