Media Outlet entreojos.co Date of first publication 09/07/2024 Date of Latest Change 08/07/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

X (Twitter): https://x.com/entreojosco

Instagram: https://www.instagram.com/entreojosco/

Facebook: https://www.facebook.com/entreojosco/

Linkedin: https://www.linkedin.com/company/entreojo-co/about/?viewAsMember=true

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Bajo el liderazgo del editor de contenidos de entreojos.co, el equipo de trabajo hace seguimiento a las observaciones, preguntas e inquietudes de la audiencia.

La revisión de los comentarios recibidos a través de las redes sociales se realiza semanalmente y las respuestas, según su complejidad, son discutidas por el equipo antes de publicarlas de manera definitiva.

Para respuestas con implicaciones jurídicas nos apoyamos en colaboradores externos y en los servicios de los consultorios jurídicos de varias universidades de la región como la UPTC, Universidad e Boyacá y Universidad Santo Tomás.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Contacto de atención al cliente: Germán García Barrera
Teléfonos: 3017360221 - 3133084923
Correos: gerencia.conectamedia@gmail.com - entreojoscolombia@gmail.com