Media Outlet Poltavska Khvylia Date of first publication 27/07/2023 Date of Latest Change 27/07/2023

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

https://t.me/poltavawave
https://www.facebook.com/poltavaswavenews
https://www.youtube.com/channel/UCHGZaJWGZxYbjElqCfBOhpA
https://www.instagram.com/poltavaswavenews/

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

We are open to communication with readers and viewers. On the website, the profile of each author contains a personal email address, as well as links to social networks. We are also currently working on creating a followers club. Within this club, we plan not only to provide exclusive materials but also to hold open meetings with readers and viewers to get to know each other better and better understand the needs of our audience.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

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