7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
https://www.instagram.com/eluniversovidayestilo/
https://www.instagram.com/marcador.ec/
https://www.facebook.com/eluniversoec
https://www.facebook.com/eluniversovidayestilo
https://www.facebook.com/marcadorec
https://x.com/eluniversocom
https://x.com/marcadorec
https://www.linkedin.com/company/diario-el-universo/mycompany/
https://www.youtube.com/user/eluniversocom
https://www.facebook.com/DiarioSuperEc
https://www.facebook.com/SuperPeninsular
https://www.instagram.com/diario_super
https://x.com/Diario_Super
https://www.facebook.com/quenoticiasecuador
https://www.instagram.com/quenoticiasecuador
https://twitter.com/quenoticiasec
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Redes Sociales
PBX
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.
Does the Media Outlet have a department or a single person who is responsible for customer service?
YesWhat are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?
Teléfono: 04 500 8888 - Ext. 4555, 1382
1800-342746 - 04 370 7901
WZP +593999292666
Guayaquil, oficina centro: Escobedo y 9 de Octubre
Teléfono: 04 232 4630
Quito, sucursal: Av. Ignacio de Veintimilla E9-26 y Leonidas Plaza (esquina).
Teléfono: 02 255 5990
Guayaquil, Centro Comercial Mall del Sol: Av. Juan Tanca Marengo Número: S/N Intersección: Av. Joaquin Orrantia Planta alta, cerca patio de Comidas.
Teléfono: 04 500 8888 - Ext. 6201
cartas@eluniverso.com, redaccion@eluniverso.com, m@eluniverso.com, suscripciones@eluniverso.com