Media Outlet AGENCE FRANCE-PRESSE Legal Entity AGENCE FRANCE PRESSE Date of first publication 17/10/2024 Date of Latest Change 07/08/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

https://x.com/afpfr/
https://www.youtube.com/channel/UCckz6n8QccTd6K_xdwKqa0A
https://www.facebook.com/AFPfra
https://www.instagram.com/afpphoto/?hl=fr
https://www.instagram.com/afpfr/
https://www.tiktok.com/@afpfr
https://www.linkedin.com/company/afp/
https://www.threads.net/@afpfr
https://bsky.app/profile/afpfr.bsky.social
https://www.whatsapp.com/channel/0029Va83BVJ5vKA0tQzZOs1a

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

No

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

No

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

En tant qu'agence de presse, pour l'essentiel, nous n'adressons pas notre contenu directement au public, nous l'adressons aux médias. Nos rédacteurs en chef fournissent un nom et un numéro de téléphone lorsqu'ils envoient leurs prévisions aux abonnés. Sur notre site, il existe une page où le public peut nous contacter : https://www.afp.com/fr/contact.
Nous publions cependant des contenus directement vers les publics sur les sites dédiées de l'investigation numérique, disponibles en 26 langues. Chacun de ces sites dispose d'une page contact (ici la page francophone : https://factuel.afp.com/Contact).

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Nos abonnés peuvent s'adresser à tout moment à notre service Clients (Support@afp.com). Ils peuvent également s'adresser à nos agents commerciaux. Quant au public, il peut nous contacter sur notre site : https://www.afp.com/fr/contact ou appeler le numéro de téléphone de notre siège à Paris, en France : +33 (0)1 4041 4646
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