7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
WhatsApp: +90 532 382 20 40
e-mail: bilgi@igc.org.tr
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Email Correspondence: The public can send their questions and feedback to the main email address (bilgi@igc.org.tr), where editorial staff review and respond to concerns in a timely manner.
Phone Communication: The media outlet can be reached via phone at +90 232 463 3215, where staff are available to address queries directly.
Social Media Platforms: Dokuz Eylul is active on various social media platforms, including Twitter, Facebook, and Instagram, where the public can engage directly with the outlet. Comments, messages, and feedback are monitored, and responses are provided as needed.
Website Contact Forms: Readers can use contact forms available on the website to submit their queries, suggestions, or complaints, which are then directed to the relevant staff members for a response.
Public Events and Forums: Dokuz Eylul occasionally participates in public forums, seminars, and events where the public can interact directly with journalists and management, providing an opportunity for real-time feedback and discussion.
These methods ensure that the media outlet remains responsive to its audience, fostering transparency and accountability.
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.
Does the Media Outlet have a department or a single person who is responsible for customer service?
YesWhat are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?
The Department Chief: Macit Sefiloğlu
Responsible Contact: Yağmur Karadağ
Telephone Number: +90 232 463 3215
WhatsApp: +90 532 382 20 40
Email Address: bilgi@igc.org.tr
Correspondence Address: Umur Bey Mahallesi, Liman Caddesi, No:16/6 Havagazı Yerleşkesi, Konak, İzmir, Turkey
These contact points serve as the primary channels for public inquiries, feedback, and support, ensuring that the media outlet remains accessible and responsive to its audience.