14. Internal Accountability
14.1. Dealing with Inaccuracies
There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?
YesDo you publish that process?
YesWhat is the URL where it can be seen? Or, where is it seen next to each bit of Content?
https://www.facebook.com/RadioTaiwanInternational/
https://en.rti.org.tw/index/content/id/7
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?
YesDo you have a clear process for assessing and dealing with the claims?
YesIf you want to publish additional information, please provide it here.
(1) News reports should avoid errors as much as possible. If errors are found in the content, the reviewer and supervisor should be informed as soon as possible with an open attitude. The editor, foreign language contributors, and external cooperation platform windows shall be notified simultaneously for correction or update.
(2) If it is not possible to immediately verify or confirm whether the content is incorrect, the supervisor should be notified to decide whether to take down the article first or to handle it appropriately. They should then dispose of it after verification and confirmation. If there are still doubts about whether to revise or remove the content or if the case is complicated, the matter should be submitted to the "News Self-Regulation Consultation Meeting" for a decision if necessary.
(3) According to Article 23 of the Radio and Television Act, "If an interested party believes that a radio report is erroneous and requests a correction within fifteen days from the date of broadcast, the radio station shall, within seven days of receiving the request, add a correction to the original program or a program of the same time of the original program; or submit a report if the staff involved believe the information is not erroneous to a self-regulatory consultation meeting. The station shall, within seven days of receipt of the request, correct the original program or the program at the same time, or reply in writing to the requestor with the reasons why, in its opinion, the reporting was not incorrect. Article 24 stipulates that "If commentary involves another person or an institution or organization whose rights or interests are prejudiced, the person to whom the commentary is directed shall not refuse to give an equal opportunity of reply if he or she so requests. If an interested party requests a correction or a complaint, the above provisions shall be followed as soon as possible, or the company shall coordinate the provision of space or time slots in an appropriate manner for explanation.
(4) If the content of an error involves slander, harm to reputation, or other legal issues, it should be reported to the supervisor and legal advice should be sought before the necessary action is taken.
(5) A complete record of the process of editing or revising the content should be kept in the backend of the website to clarify the responsibility.
Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?
Yes14.2. Publishing Corrections
In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.
Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?
Yes14.3. Contact and Process for Complaints
A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.
Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?
YesIf you want to publish additional information, please provide it here.
886-2-28856168
https://www.facebook.com/radiotaiwan/
https://www.facebook.com/RadioTaiwanInternational/
https://en.rti.org.tw/index/content/id/7
Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)
YesIs that information clearly available?
YesWhat is the URL of where this information is available? If it is not on a single page, describe where people can find it.
https://www.rti.org.tw/index/content/id/29
Also, the public can leave comments below each news report, or communicate through social media platforms, email, or traditional mail.
https://www.facebook.com/radiotaiwan/
https://www.facebook.com/RadioTaiwanInternational/
https://en.rti.org.tw/index/content/id/7
14.4. Internal Process for Complaints
The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.
Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?
YesAre they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?
YesIs your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?
Yes14.5. Independence of Ombudsperson
Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.
Does the Media Outlet have an Ombudsperson?
N/A14.6. Powers of Ombudsperson
Where a Media Outlet's internal accountability mechanism takes the form of an internal or external ombudsperson or equivalent, it should take steps to ensure that this person has powers to remedy any breaches of its Editorial Guidelines, provide redress to affected parties, deter future guidelines' breaches and provide an opportunity for its decisions to be appealed or reviewed.