Media Outlet Radio Taiwan International Date of first publication 18/04/2024 Date of Latest Change 18/04/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

Rti on SNS (social media) can be found via the links below:
https://topic.rti.org.tw/sns/

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

1.Social Media: staff will respond to the public's questions, concerns, or inquiries on RTI's official social media accounts and provide corresponding answers or explanations.
2.Official Website: staff will publish answers to questions of public concern on RTI's official website, along with relevant information or statements.
3.Email: RTI staff will reply to public inquiries or concerns via email and provide necessary information or explanations.
4.Telephone: If the public raises questions or concerns via telephone, RTI staff will respond or explain over the phone.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

RTI has a Public Service Department dedicated to responding to inquiries and feedback from the public.

Telephone:886-2-28856168 ext.721、724、725
Email:rti@rti.org.tw
Address: No. 55, Bei An Rd., Taipei 10462 Taiwan

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