7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
Instagram: https://www.instagram.com/faktograf.hr
https://www.instagram.com/klimatskiportal/
WhatsApp channels: https://whatsapp.com/channel/0029VaCNMBZCMY0AhJ8Yso16
https://whatsapp.com/channel/0029VaCTFBCG3R3pycddgc2w
LinkedIn: https://www.linkedin.com/company/faktograf/
Youtube: https://www.youtube.com/@FaktografHR2015
Medium: https://medium.com/faktograf-hr
SoundCloud: https://soundcloud.com/faktograf-hr
TikTok: https://www.tiktok.com/@faktografhr
Threads: https://www.threads.net/@faktograf.hr
https://open.spotify.com/show/0sl8M0Q67gCHQFMSEyQ4rU?si=Xuv0wBFOTGSI_M626fhKFw
X: https://twitter.com/FaktografHR (stopped publishing in January 2024)
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Additionally, Faktograf informs these members of the audience directly via e-mail as well as via accounts/profiles on social networks (Facebook, LinkedIn, Youtube...).
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.