The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Alliance for Audited Media – Northern America

Date of certification

24/07/2023

Contact details

1600 McConnor Parkway
60173 Schaumburg
United States of America

Media Outlet Colorado Public Radio Legal Entity Public Broadcasting of Colorado, Incorporated Date of first publication 22/06/2021 Date of Latest Change 17/07/2023

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

https://www.facebook.com/ColoradoPublicRadio/ https://twitter.com/COPublicRadio
@COPublicRadio https://www.instagram.com/newscpr/ https://www.facebook.com/dnvrite/
@dnvrite
https://twitter.com/denverite
https://www.instagram.com/dnvrite/
https://www.facebook.com/91.5KRCC
https://twitter.com/KRCC
https://www.instagram.com/91.5krcc/
https://twitter.com/ColoradoMatters
#coloradomatters

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

The listener services departments replies to email and phone inquiries and comments, and news staff replies directly to news inquiries online, via email and phone. All corrections of fact in a story are addressed immediately, with the story updated and a note appended if an error was detected. See example at the bottom of this story: https://www.cpr.org/2022/08/31/state-lawmaker-pleads-guilty-to-dwai/

Story ideas, suggestions for content, complaints about the tone of a story are evaluated by either the executive editor, news director, topic editors or other News leadership and responded to based on their merit.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Listener Services
https://www.cpr.org/about/contact/
CPR Main Phone: 303-871-9191
Toll-Free: 800-722-4449
Fax: 303-733-3319
comments@cpr.org

Address
Colorado Public Radio
Bridges Broadcast Center
7409 S Alton Ct
Centennial, CO 80112

Newsroom Emails
news@cpr.org for newsroom and Colorado Matters comments, questions, story ideas
arts@cpr.org
business@cpr.org
education@cpr.org
energy@cpr.org
environment@cpr.org
government@cpr.org
health@cpr.org
Address
Colorado Public Radio
303 East 17th Ave.
Denver, CO 80203
GET DIRECTIONS

Phone
Denver Area: 303-871-9191
Toll-Free: 800-722-4449
Fax: 303-733-3319

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