The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

02/12/2024

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet Latvian Television Date of first publication 13/11/2024 Date of Latest Change 27/09/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

Members of public can use any of those to communicate with LTV staff.

X.com/ltvzinas
X.com/ltvpanorama
X.com/ltvdefacto
Facebook.com/ltvzinas
Facebook.com/AizliegtaisPanemiens
Instagram.com/ltvzinas
TikTok.com/ltvzinas
YouTube.com/LTVZinudienests
Instagram https://www.instagram.com/latvijastelevizija
Facebook https://www.facebook.com/LatvijasTV
X https://x.com/latvijastv?lang=en
Youtube https://www.youtube.com/@ltvlv
Tik Tok https://www.tiktok.com/@latvijastelevizija
Linkedin https://www.linkedin.com/company/1248570

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

Regardless of how the public contacts LTV management or editorial offices, the information is passed on to the appropriate staff, and a response is prepared and provided where necessary.
Questions, suggestions and complaints received by LTV as a media organisation are always answered and clarified if the sender is identifiable.

If the public contacts the central administration about issues affecting the News Service or the editorial offices, this information is passed on to the News Service or the editorial offices, which prepare replies to submitters.

Information is disseminated via direct replies (email/phone/mail), social media or LTV website (https://ltv.lsm.lv/)

Communication regarding content issues is the responsibility of the respective edditor-in-charge, editorial management, and editor-in-chief. If necessary, the Legal Service is also involved.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

There are multiple ways to contact LTV
general inquiriues +371 20000414, +371 67213875 ltv@ltv.lv
News Desk +371 67200059 , panorama@ltv.lv
Editor in charge +371 67200567 sigita.roke@ltv.lv

correspondence adress
State LLC “Latvijas Televīzija”
Zaķusalas krastmala 33
Riga
LV 1050

Also by using social media

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