The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

16/02/2023

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet The Lithuanian National Radio and Television (LRT) Legal Entity Lithuanian National Radio and Television (LRT) Date of first publication 14/12/2022 Date of Latest Change 27/01/2023

14. Internal Accountability

14.1. Dealing with Inaccuracies

There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?

Yes

Do you publish that process?

Yes

What is the URL where it can be seen? Or, where is it seen next to each bit of Content?

Inquiries, comments as well as errors can be communicated to LRT via a special request form on the LRT.lt website: https://apie.lrt.lt/kontaktai/rasykite-mums/.

Errors can also be reported directly to editors or journalists, whose email contacts are available on the LRT.lt website under the link: https://apie.lrt.lt/kontaktai/.

Proofreading or other technical errors or inaccuracies in publications on the website can be reported by e-mail, the link to which appears automatically when marking the world, quote, etc. in the publication on the LRT.lt website.

Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?

Yes

Do you have a clear process for assessing and dealing with the claims?

Yes

If you want to publish additional information, please provide it here.

The LRT is committed to responding to complaints received about its programmes, their content and other aspects of its activities, and is obliged to investigate the complaints received within the time limits set by the Law on Public Information and other legal acts, and within a reasonable time limit where no time limit is set. The journalist's line manager is informed of complaints received.

The LRT shall respond to all complaints/claims within 14 (fourteen) calendar days from the date of receipt of the request. The responsibility for the content of the reply rests with the editor/producer responsible for the work/programme and/or the Head of Legal and Vindication Division.
See the LRT Editorial Policy, Ch. III.4.1 "Internal accountability".

Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?

Yes

If you want to publish additional information, please provide it here.

See more on the process of correcting, removing or denying information in the LRT Editorial Policy, Ch. III.4.1. "Internal accountability".

14.2. Publishing Corrections

In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.

Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?

Yes

14.3. Contact and Process for Complaints

A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.

Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?

Yes

If you want to publish additional information, please provide it here.

All complaints can be communicated to LRT via a special contacts form on the LRT.lt website: https://apie.lrt.lt/kontaktai/rasykite-mums/.

Complaints can also be sent to editors and/or journalists directly and/ or LRT Ethics Inspector (Ombudsperson), whose email contacts are available on the LRT.lt website at: https://apie.lrt.lt/kontaktai/ along with the other contacts for the public.

Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)

Yes

Is that information clearly available?

Yes

What is the URL of where this information is available? If it is not on a single page, describe where people can find it.

All LRT contacts for the public by which they can reach LRT on any matter of interest, including communication on the potential breaches of LRT journalistic principles are placed on a single page under the link: https://apie.lrt.lt/kontaktai/.

These contacts include contacts of the LRT Ethics Inspector (Ombudsperson) and a special contact form under the link: https://apie.lrt.lt/kontaktai/rasykite-mums/.

LRT is open to the public and gives everyone the opportunity to make suggestions or comments also by contacting the LRT Administrative staff on all matters related to the LRT by email at: lrt@lrt.lt , by phone on: + 370 236 30 00 or by post at: LRT, S. Konarskio g. 49, Vilnius.

14.4. Internal Process for Complaints

The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.

Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?

Yes

Are they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?

Yes

Is your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?

Yes

14.5. Independence of Ombudsperson

Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.

Does the Media Outlet have an Ombudsperson?

Yes

Is the Ombudsperson appointed by the Media Outlet?

Is there a transparent process for their appointment and is their independence protected?

Yes

If you want to publish additional information, please provide it here.

The LRT Ethics Inspector (Ombudsperson) shall act independently and is accountable to the LRT Council. Procedures for the appointment and dismissal of the LRT Ethics Inspector are set in the provisions of the LRT Law. LRT Ethics Inspector is appointed and released by the Council. The LRT Ethics Inspector
shall be appointed for a 5-year term through an open competition and for no more than two consecutive terms.

The LRT Ethics Inspector is advised by the LRT Journalist Ethics Commission, established by order of the Director General. The purpose of the Commission is to provide recommendations and advice on journalistic ethics issues and mediation services.

See Art. 15 of the LRT Law and the LRT Editorial Policy, Ch. XI "FINAL PROVISIONS".

14.6. Powers of Ombudsperson

Where a Media Outlet's internal accountability mechanism takes the form of an internal or external ombudsperson or equivalent, it should take steps to ensure that this person has powers to remedy any breaches of its Editorial Guidelines, provide redress to affected parties, deter future guidelines' breaches and provide an opportunity for its decisions to be appealed or reviewed.

Does that person have full power to remedy any breaches of the organisation's Editorial Guidelines?

Does that person have full power to provide redress to affected parties?

Does that person have full power to deter future breaches?

Does that person have full power to provide opportunity for any decisions to be reviewed or appealed?

Yes

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