The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

16/02/2023

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet The Lithuanian National Radio and Television (LRT) Legal Entity Lithuanian National Radio and Television (LRT) Date of first publication 14/12/2022 Date of Latest Change 27/01/2023

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

The main social media account for public contacts through a messenger:
https://www.facebook.com/LRT.LT/

Members of the public can contact and communicate by messages with the LRT staff on all other social media accounts:
https://www.facebook.com/kulturasulrt/
https://www.facebook.com/LRTenglish/
https://www.facebook.com/lrtnovosti/
https://www.facebook.com/WiadomosciLRT
https://www.facebook.com/LituanicaLRT.LT
https://www.facebook.com/LRTOpus
https://www.facebook.com/lrtradijas.radijoprograma/
https://www.facebook.com/LRTKLASIKA/
https://www.facebook.com/LRT.labasrytas
https://www.facebook.com/LabadienaLietuva/
https://twitter.com/LRTenglish
https://www.instagram.com/lrt.lt/
https://www.instagram.com/lrtopus/
https://www.instagram.com/kultura.su.lrt
https://www.tiktok.com/@lrt.lt2021
https://lt.linkedin.com/company/lrt

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

The LRT receives queries, concerns, feedback, complaints, etc., from the public in multiple ways: in writing (by post, by Facebook Messenger, by email), and by phone and responds accordingly in multiple ways, usually in writing by email.

Content-related inquiries received in the Contact Centre are registered by dedicated administrative staff, who respond to the inquires themselves, usually in writing, or forward them to the appropriate journalists, editors, or other responsible staff members to respond.

The LRT responds to all complaints within 14 (fourteen) calendar days from the date of receipt of the request. The responsibility for the content of the response rests with the editor/producer responsible for the work/ programme and/or the Head of the Legal and Vindication Division.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

Members of the public can direct their queries or share concerns and feedback via the online inquiry form: https://apie.lrt.lt/kontaktai/rasykite-mums/, or via Facebook Messenger at: https://www.facebook.com/LRT.LT/.

The LRT can also be contacted through the general contacts: by post at
S. Konarskio g. 49, LT-03123, Vilnius, by phone on +370 5 236 30 00, or by email: lrt@lrt.lt

All contact information is available at: https://apie.lrt.lt/kontaktai

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