The Media Outlet has been independently certified according to the JTI Programme and CWA 17493:2019.

Certified by

Deloitte

Date of certification

13/09/2024

Contact details

477 Collins Street
3000 Melbourne
Australia

Media Outlet RTE News Legal Entity Raidió Teilifís Éireann (RTÉ) Date of first publication 15/12/2021 Date of Latest Change 06/09/2024

7. Disclosure of Editorial Contact Details

7.1. Social Media

The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.

Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?

Yes

What are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?

www.facebook.com/rtenews
www.twitter.com/rtenews
www.instagram/rtenews
Tiktok: @rtenews

7.2. Newsroom Contact Details

The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.

Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?

Yes

Is the method for contacting that person or others at the Media Outlet clearly visible to the public?

Yes

In what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?

The RTÉ Information Office staff are there to answer any general questions the public may have about RTÉ News’ programming and services. The office welcomes queries, comment and feedback via phone, email or post. Comments are considered for inclusion in RTÉ’s weekly Audience Log which is circulated to senior managers in RTÉ, including programme makers, and shared at weekly editorial meetings. Comments are also shared with programme teams outside of this process as appropriate. Individual queries are also directed to the appropriate manager or staff member for direct response where applicable.

7.3. Customer Service Contact Details

The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.

Does the Media Outlet have a department or a single person who is responsible for customer service?

Yes

What are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?

RTE Information Office can be contacted at info@rte.ie, by phone on 01 2083434 or by post at RTE Information Office, RTE, Donnybrook, Dublin 4, Ireland.

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