7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
https://tafnied.com/إتصل-بنا/
https://twitter.com/tafnied
https://www.instagram.com/tafnied/
https://www.linkedin.com/company/tafnied/
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
NoIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
1-The "Contact Us" section on our website, which enables the public to communicate with us via email or by writing a direct message within the site. Messages sent through this channel are forwarded to the official email of our institution and we respond to them via email. The URL for this section is: https://bit.ly/3IvcfkO.
2- The "Verify with Us" section, which is intended for audience members who send us materials and ask us to verify them. In this case, we verify the materials and announce the results via our website, as well as send the results directly to the person via email. The URL for this section is https://bit.ly/3VNp3av.
3- The "About TAFNIED" section on our website, where we provide professional communication accounts for our work team. Inquiries sent through this channel are answered directly by the relevant team member. The URL for this section is http://bit.ly/3y2dXod.
4- Social media messages sent via Facebook, Twitter, LinkedIn, or Instagram, to which we respond in the same manner.
5- We also provide at the end of each published article a space for the public to report any error in the article, if any, this can be seen through this example: http://bit.ly/3LBXApN
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.