Media Outlet L’Orient-Le Jour Date of first publication 21/11/2024 Date of Latest Change 21/11/2024
14. Internal Accountability
14.1. Dealing with Inaccuracies
There shall be a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner. This shall include a clear process to allow potential errors to be communicated to the Media Outlet by the public and those with knowledge of the story and for assessing and dealing with the claims.
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by the public?
YesDo you publish that process?
YesWhat is the URL where it can be seen? Or, where is it seen next to each bit of Content?
If there has been an error, we clearly communicate this to the public, mainly through the format "Erratum" (French) or "Correction" (English)
Example:https://www.lorientlejour.com/article/1413670/erratum-6.html
Example:https://www.lorientlejour.com/article/1413670/erratum-6.html
Do you have a clear process to allow potential errors to be communicated to the Media Outlet by those with direct involvement in the story?
YesDo you have a clear process for assessing and dealing with the claims?
YesIf you want to publish additional information, please provide it here.
1-This is included in the "Right to reply" section of our Editorial Charter (published online), which follows clear standards and editorial guidelines
2-Corrections policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
2-Corrections policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
Is there a systematic editorial structure in the Media Outlet to ensure that any inaccuracies in its content are corrected in a timely and transparent manner?
YesIf you want to publish additional information, please provide it here.
1-This is included in the "Right to reply" section of our Editorial Charter (published online), which follows clear standards and editorial guidelines
2-Corrections policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
2-Corrections policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
14.2. Publishing Corrections
In particular, in relation to inaccuracies, a Media Outlet shall adopt good practice for correcting inaccuracies, such as making a clear indication of the correction in a similarly prominent place and manner as the original version, such as the same URL or in similar time and format of broadcast.
Does your Media Outlet guarantee the publication of the correction of all significant inaccuracies and errors in a similar place and manner as the original version, such as the same URL or in similar time and format of broadcast?
Yes14.3. Contact and Process for Complaints
A Media Outlet shall have a designated person and/or contact information in place for complaints. A process shall exist for members of the public to open a dialogue with the organisation in the event of potential breaches of its journalism principles or Editorial Guidelines. This information shall be easily available.
Does your organisation have a designated contact in the event of complaints about potential breaches of its journalism principles or Editorial Guidelines?
YesIf you want to publish additional information, please provide it here.
Our contact pages URLs:
https://www.lorientlejour.com/contact
https://today.lorientlejour.com/contact
Corrections Policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
"If you have questions, have identified an error or false information, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below."
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
https://www.lorientlejour.com/contact
https://today.lorientlejour.com/contact
Corrections Policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
"If you have questions, have identified an error or false information, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below."
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
Does your organisation have a designated process for the public to open a dialogue with you regarding potential breaches of its journalism principles or Editorial Guidelines? (These may follow the Uniform Correction or Clarification act adopted by most U.S. States.)
YesIs that information clearly available?
YesWhat is the URL of where this information is available? If it is not on a single page, describe where people can find it.
Our contact pages URLs:
https://www.lorientlejour.com/contact
https://today.lorientlejour.com/contact
Corrections Policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
https://www.lorientlejour.com/contact
https://today.lorientlejour.com/contact
Corrections Policy:
At L’Orient-Le Jour, we uphold the highest standards of journalistic integrity and accuracy. Our corrections policy is designed to ensure that inaccuracies are corrected in a timely and transparent manner. This policy outlines the processes for addressing potential errors, handling claims from the public and those involved in the story, and providing avenues for dialogue regarding breaches of our journalism principles.
Addressing Inaccuracies
Reporting Errors
We provide a clear and accessible process for the public to report inaccuracies in our content via our Contact Page. The page will contain the following statement:
“If you have questions, have identified an error or information that you consider to be false, or notice a potential breach of journalism principles in our content, please contact the responsible department using the email addresses below.”
Internal Assessment of Claims
When an error is reported, it is assessed through our systematic editorial structure. The claims are discussed and debated among the journalist(s) involved, their head of department, and the editor-in-chief to ensure a fair and appropriate response.
Complaints are categorized as either "big claims" (significant inaccuracies that may affect public perception) or "small claims" (minor errors that do not have a substantial impact).
• Big Claims: These claims are brought to the attention of the head of department and the editor-in-chief for a thorough review and appropriate corrective action.
• Small Claims: These may be addressed by the journalist involved and their immediate supervisor, allowing for quicker resolutions.
Fair Resolution of Complaints
L’Orient-Le Jour is committed to resolving complaints in a fair, reasonable, and timely manner. Each complaint is documented and reviewed to ensure accountability and to identify any necessary corrective actions.
This is critically important to maintain trust and transparency between us and our audience.
All corrections are promptly made when necessary, and significant inaccuracies are communicated to the public through formats such as "Erratum" (French) or "Correction" (English).
Public Communication of Corrections
Corrections for significant inaccuracies will be published in a similarly prominent manner as the original content. This includes maintaining the same URL or format to ensure transparency. For example, corrections may be published alongside the original article, as demonstrated here: Example Correction.
Hate speech and harassment
L’Orient has clear guidelines when it comes to ensuring no hate speech is published on our website - be it in the content of our articles, or in the comments that our readers can make on the website or on our social media sites.
1. Regarding our published content - we have strict rules ensuring that no writer, be it a journalist or opinion writer can write words that incite hate against a ethnic, religious, minority, or LGBT group. In a deeply sectarian country like Lebanon, we have to be militant in our dedication to ensuring we do not fan the flames of hate between different groups – because the consequences can be extremely grave.
2. Regarding the comments sections on our website and social media sites: We have hourly monitoring of all our platforms to check that all comments made by our readers adhere to our values of providing an open and constructive space for discussion – removing any comments that incite hate speech, or harass.
Offensive material
Gratuitous material - including graphic photos of death and violence are not permitted to be published on any of our platforms. Additionally, any condescending, racist or misogynist content is also prohibited. If any such content or photos are found to have been published on one of our platforms they will be immediately removed.
14.4. Internal Process for Complaints
The Media Outlet shall have a clear procedure in place to ensure that all staff are aware of the process that must be followed when such a complaint is received. For example in larger Media Outlets, it must be known and accepted that the creator of a piece of journalism that is subject to such a complaint must escalate the issue to a designated third person. A Media Outlet shall ensure that complaints are addressed within the Media Outlet in a fair, reasonable and timely manner.
Are your staff (Employees and Freelance) aware of the process that must be followed in the event of such complaints?
YesAre they aware that all such complaints must be brought to the attention of a senior member of staff (of organisations large enough to have a staff) not directly connected with the creation of the story?
YesIs your Media Outlet committed to the resolution of any such complaints in a fair, reasonable and timely manner?
Yes14.5. Independence of Ombudsperson
Where a Media Outlet's internal accountability mechanism takes the form of an ombudsperson, that person may be appointed by the Media Outlet; but in this case there shall be a transparent process for his/her appointment and the ombudsperson's independence shall be protected to ensure that he/she cannot be removed from the position simply for challenging journalistic or editorial decisions or actions.