Media Outlet L’Orient-Le Jour Date of first publication 21/11/2024 Date of Latest Change 21/11/2024
7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
Instagram:
https://www.instagram.com/lorientlejour_olj/
https://www.instagram.com/lorienttoday/
X/Twitter:
https://x.com/LOrientLeJour
https://x.com/orient_today
Facebook:
https://www.facebook.com/lorientlejour
https://www.facebook.com/lorienttoday
Linkedin:
https://www.linkedin.com/company/l'orient-le-jour/mycompany/
https://www.linkedin.com/company/l-orient-today/
Tik Tok:
https://www.tiktok.com/@lorientlejour?lang=en
https://www.tiktok.com/@lorient.today?lang=en
Youtube:
https://www.youtube.com/@lorientlejourTube
https://www.instagram.com/lorientlejour_olj/
https://www.instagram.com/lorienttoday/
X/Twitter:
https://x.com/LOrientLeJour
https://x.com/orient_today
Facebook:
https://www.facebook.com/lorientlejour
https://www.facebook.com/lorienttoday
Linkedin:
https://www.linkedin.com/company/l'orient-le-jour/mycompany/
https://www.linkedin.com/company/l-orient-today/
Tik Tok:
https://www.tiktok.com/@lorientlejour?lang=en
https://www.tiktok.com/@lorient.today?lang=en
Youtube:
https://www.youtube.com/@lorientlejourTube
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Every newsroom section or service is responsible for its own content and publications, and answers all questions or queries from the public.
If a mistake was made, we correct it, and communicate it to the public. Apologies will be made every time when needed.
Responsible people may for instance be either reporters / authors of articles, or heads of sections, or editors-in-chief.
Answers are provided depending on the way contact was made by the public:
-Either by email, by phone, by Whatsapp, through social media
-Also if a comment was made directly by the public on our "comments" section (commentaires) at the bottom of every L'Orient-Le Jour article, our staff will generally answer directly to that comment
Note: our "comments" section is not censored at all, but it is moderated, in the sense that if a comment made by the public clearly infringes on our Editorial Charter (and/or on the laws and regulations, or falls under defamation or insult, etc), then we may consider whether it should be published or not
Right of reply:
Every reader or person from the public may request the right of reply if she or he considers that a mistake has been made or if an article was misleading.
The right of reply follows specific norms defined by the law, for instance it should not be longer than the original article itself, and the media has the right not to publish it if the right of reply itself is considered erroneous or misleading.
If a mistake was made, we correct it, and communicate it to the public. Apologies will be made every time when needed.
Responsible people may for instance be either reporters / authors of articles, or heads of sections, or editors-in-chief.
Answers are provided depending on the way contact was made by the public:
-Either by email, by phone, by Whatsapp, through social media
-Also if a comment was made directly by the public on our "comments" section (commentaires) at the bottom of every L'Orient-Le Jour article, our staff will generally answer directly to that comment
Note: our "comments" section is not censored at all, but it is moderated, in the sense that if a comment made by the public clearly infringes on our Editorial Charter (and/or on the laws and regulations, or falls under defamation or insult, etc), then we may consider whether it should be published or not
Right of reply:
Every reader or person from the public may request the right of reply if she or he considers that a mistake has been made or if an article was misleading.
The right of reply follows specific norms defined by the law, for instance it should not be longer than the original article itself, and the media has the right not to publish it if the right of reply itself is considered erroneous or misleading.
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.
Does the Media Outlet have a department or a single person who is responsible for customer service?
YesWhat are the contact details, including telephone numbers, email addresses, correspondence addresses, for customer service or the equivalent within the Media Outlet?
Email:
serviceclient@lorientlejour.com
Telephone:
Print subscriptions : Tél. 05/453665
Digital subscriptions : Tél. 05/956444
Customer Service : Tél. 71/175166
Media's address:
Société Générale de Presse
et d'Édition SAL
Route de Damas, montée Fiyaddiyé,
200m après station Total.
B.P. 45-254 Beyrouth - Liban
Telephone + 961 5 956444
Fax + 961 5 957444
serviceclient@lorientlejour.com
Telephone:
Print subscriptions : Tél. 05/453665
Digital subscriptions : Tél. 05/956444
Customer Service : Tél. 71/175166
Media's address:
Société Générale de Presse
et d'Édition SAL
Route de Damas, montée Fiyaddiyé,
200m après station Total.
B.P. 45-254 Beyrouth - Liban
Telephone + 961 5 956444
Fax + 961 5 957444