7. Disclosure of Editorial Contact Details
7.1. Social Media
The Media Outlet shall provide the contact details of the professional social media accounts of those responsible for interacting with and responding to public queries about the organisation’s editorial content. This can be management, senior editorial staff, the ombudsperson, readers editor or equivalent.
Does the Media Outlet have social media accounts for the public to use to make queries or respond to Content?
YesWhat are the URLs or other identification of all social media accounts used by members of the public to contact the Media Outlet?
Chaine YouTube : https://www.youtube.com/channel/UCMhaTS3jLEVZc04bD6IEPJg
7.2. Newsroom Contact Details
The Media Outlet shall provide public contact details that will facilitate communication with the newsroom(s). The editorial staff, when informed of the public's queries, should be able to communicate back to the public.
Does the Media Outlet have a person responsible for dealing with communication from the public regarding the Content?
YesIs the method for contacting that person or others at the Media Outlet clearly visible to the public?
YesIn what ways does the staff of the Media Outlet responsible for the Content communicate back to the public results of queries, concerns, etc.?
Communications directes : Communiquer directement avec le public à travers des messages diffusés à l'antenne, des publications sur les réseaux sociaux, des articles sur le site web de la radio, etc.
Forums et espaces de discussion : Organiser des espaces de discussion où le public peut poser des questions, exprimer ses préoccupations et recevoir des réponses de la part du personnel de la radio ou des invités.
Réseaux sociaux : Utiliser les réseaux sociaux pour diffuser les résultats des requêtes et des préoccupations du public, en encourageant le partage, les commentaires et les réactions.
7.3. Customer Service Contact Details
The Media Outlet shall provide all available contact details: telephone numbers, email addresses, and correspondence address of its customer service. If the organisation does not have a department, a contact should be provided for readers or other stakeholders to be able to get in touch with the Media Outlet.